Case studies
Examples of where specialist HR input made a critical contribution to the business:
Client
- Manufacturer, Ellesmere Port HQ, 210 employees.
- 3 sites across UK.
Issues
- Notable skill/competence failings in selected areas.
- Lack of workforce commitment.
- 10% of workforce showing unacceptable performance.
Actions
- Complete workforce skills and performance analysis.
- Management objectives agreed.
- Full Staff Development Programme implemented, as necessary.
- 6 months programme, by 3.5days per month.
Results
- Measured 70% increase in commitment and improved working relationships.
- Established 90% decrease in issues relating to skills/competence.
- Unacceptable performance category resolved and removed by formal actions including dismissal, disciplinary, transfer and reorganisation.
Cost
- £6,200 excluding VAT (plus direct expenses).
Feedback
- 'The independence of Fran's insight and the quality of her analysis and follow-through were critical in achieving the results that we did through the programme.'
J. McHenry, Spring 2008.
Client
- Recycling and skip hire company, NW-based, 40 employees.
Issues
- Future growth opportunity through acquisition.
- Current need to establish cost certainty.
- Operational Management lacked confidence to tackle underperformance, attendance issues, low morale and poor behaviours;
- Need to re-organise, process re-engineer and consolidate ahead of acquisition to make better use of economies of scale.
Results
- Within first three months
- Established new Senior Management Team.
- Set mission statement, identified goals and strategic, cost-based “to do list” to maximise activity where bigger returns can be identified.
- Completed a skills, attitude and behavioural audit and rolled out performance management framework.
- 2 major, long-term under achievers left the business.
Feedback
- 'When we first met Fran we had no idea how easy it would be to shape our work force to meet the needs of our changing business. It is happening organically through a focused, proactive approach which allows us to take advantage of new opportunities as we see them.'
Paula Littler
Cost
- £7,000. (exc. VAT)